01
Expiry is invisible at the moment it matters
The registration lapsed between roster publication and shift start. Nothing in the rostering tool knows, nothing in payroll cares — the work happens anyway.
Solutions / Credentialing
Gate the shift before an unqualified worker reaches the floor
A credential that expired last Tuesday doesn't announce itself — the shift gets rostered, worked, and paid anyway. Smartta checks eligibility at the moment of assignment, flags what's expiring, and gates what's already lapsed.
Checked at rostering, shift start, and payroll recognition · evidence of qualification per shift
The problem
The credential register and the roster don't talk
Qualifications live in one system, shifts in another. Between them sits a manual check that happens sometimes, at some sites, when someone remembers — and an exposure that compounds every time it doesn't.
02
Manual checking doesn't scale
Spreadsheet audits and expiry-date eyeballing across sites and agencies miss exactly the cases that matter — and consume hours every week doing it.
03
"Was the worker qualified?" needs an answer
After an incident or at audit, the question is specific: was this person eligible for this work on this day? Without a per-shift record, the answer is a search party.
The governed check
Eligibility checked where the decision happens
Smartta runs the credential check inside the workflow — at rostering, at shift start, and at payroll recognition — with the same pass / flag / gate boundary as every other workforce decision:
- Pass — current, role-matched, site-eligible. The assignment proceeds, evidence written.
- Flag — expiring soon or pending renewal. The shift proceeds with the renewal path routed to the right person.
- Gate — lapsed, missing, or mismatched to the role. The assignment holds until resolved or overridden by named authority.
Credentialing View
Eligibility-aware
Required registration check
Passing
Expiring certification
4 upcoming
Role mismatch exception
1 open
Decision evidence
Recorded
What's at stake
Proves the right person was doing the right work under the right authority
An expired credential discovered at rostering is a swap. Discovered after an incident, it's liability. With the check in the workflow:
For staffing teams
Eligibility answered at assignment time — no side-system lookup, no relying on memory.
For operators
Expiries become renewal workflows weeks ahead — not floor incidents on the day.
For reviewers
"Was the worker qualified for this shift?" — answered per shift, with the check and any override on record.
Workforce eligibility
Want to connect credentials into your operating workflow?
We can show how Smartta helps make eligibility visible where workforce decisions actually happen.